If you're new to the site please look below for answers to some frequently asked questions. If you need additional assistance please email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

 1) How can I become a registered member of the DePaul University Salvage Store?
After adding items to your cart you click "Checkout using PayPal". During the checkout process you will be asked for your registration information and your personal information that will be tied to your account. After you submit your registration form you will be emailed a link to activate your account. Once activated, you can continue shopping and place orders.

2) How do I pay for my item?
All transactions are processed through the PayPal network and are bound by their existing user agreement. To view this agreement visit the following: PayPal User Agreement. After your item has been purchased, your order is confirmed and may be picked up.

3) Where do I pick my item(s) up?
All items purchased must be picked up for 55 E Jackson Blvd, Floor 19, within 14 days of  purchase. Items that are not picked up after 14 days will be re-listed for sale on the DePaul Salvage Store. No refund will be issued to the buyer. Once an item has been purchased, it is the responsibility of the buyer to physically remove the item from the building. If the item is very large or heavy, the buyer should bring additional help (people, carts, etc). DePaul University does not provide assistance with moving items. Items should be picked up between 9:00am and 5:00pm on Mondays, Wednesdays and Fridays only.

 4) I lost my password, how do I go about obtaining a new one?
On the home page you can click the Lost your Password link or go here. You will need the username and the email address that the account was registered under in order to receive a new password. If you're not sure what your username is you may contact us at 312-362-7510.

5) How can I update my personal information (i.e. new phone number, change password, etc..)?
After you have logged in, in the far left hand column will be a link that says Account Maintenance. You will be able to change your account information from here or view past order history.

6) Is there any way that my item can be shipped?
Once an item is paid for, it may be picked up on the 19th floor at 55 East Jackson Blvd. No shipping options are available.

7) Do you have a return policy?
All items are sold in "as is" condition. Buyer assumes all liability for any purchased items and no refunds will be   given. DePaul University makes no warranty, expressed or implied, as to the completeness, kind, character, or quality of any of the property, or its fitness for any use or purpose.

8) Do items come with any type of warranty?
All items are sold "as is" and do not come with any manufacturers warranty.

9) What software comes included with your computers?
Each machine has been formatted and operating system must be purchased separately.

10) Will computers I buy be compatible with DePaul's systems?
If you need assistance finding a computer or software that will work for DePaul University's systems, please call the Technology Contact Center at (312) 362-8765.

11) What is the Demon Discounts Program?
The Demon Discounts program is dedicated to providing discounted products and services to the university community from vendors who provide support to DePaul University. Discounts range from computer equipment to travel. You may view our current discounts here.

12) What if I have other questions?
You can contact us directly at 312-362-7510 or by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .